Customer Support

Technical Support Engineer

Tầng 7, SCS Building, Đường 1, Khu Công nghệ cao TP.HCM, Tăng Nhơn Phú, Thành phố Hồ Chí Minh Toàn thời gian 1-3 Thỏa thuận

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Trách nhiệm chính

We are seeking a skilled and passionate Technical Support Engineer with expertise in UAVs and Gimbal Payloads to provide technical support and serve as the bridge between our innovative products and our customers' applications. The ideal candidate will play a key role in ensuring seamless integration, optimization, and performance of Gremsy Gimbal Payload systems in diverse environments.

Key Responsibilities

Technical Support and Troubleshooting:

Provide on-site and remote technical support for Gremsy Gimbals and Payload systems.

Diagnose and resolve hardware, firmware, and software issues related to gimbal stabilization, payload integration operation

Support testing and troubleshooting of payloads in various field conditions.

System Integration:

Assist customers in the integration of gimbals and payloads with UAV platforms, including wiring, communication protocols and control software.

Configure and optimize payloads such as cameras, LiDAR, or multispectral sensors for specific applications (e.g., mapping, inspection, surveying).

Pre-sales and Post-sales Support:

Work closely with the sales team to provide technical expertise during pre-sales activities, including product demonstrations and consultations.

Deliver post-sales training to customers on the operation and maintenance of gimbal and payload system.

Collaboration with R&D:

Collect and communicate customer feedback to the product development and R&D teams to improve product features and performance.

Test and validate new hardware and firmware updates before deployment to customers.

Documentation and Reporting:

Prepare detailed technical documentation, including user manuals, installation guides, and troubleshooting workflows.

Maintain accurate records of customer interactions and support cases to ensure high- quality service.

Customer Relationship Management:

Build and maintain strong relationships with customers, ensuring satisfaction with product performance and support services.

Act as a technical consultant to help customers achieve their project objectives using UAV and Gremsy Gimbal Payload systems.

Field Testing and Travel:

Conduct on-site field tests to validate payload performance under real-world conditions.

Travel to customer sites or field locations to provide hands-on support, training, and troubleshooting.

Yêu cầu ứng viên

Education: Bachelor’s degree in Aerospace Engineering, Electrical Engineering, Mechatronics, or a related field.

Language:

English: Professional Working Proficiency

Additional language skills such as Japanese, Korean, or Spanish are considered a plus

Experience:

2+ years of experience working on field applications engineering.

Experience in technical fields such as robotics, automation, or aerospace.

Prior experience with UAVs and gimbal payloads is a plus but not mandatory; training will be provided.

Skills:

Strong analytical and problem-solving skills.

Familiarity with communication protocols like CAN, UART, or MAVLink is a plus.

Strong understanding of electronics, mechanics, and software integration.

Excellent communication and interpersonal skills.

Strong communication skills and customer-facing experience.

Preferred Qualifications

Hands-on experience with tools like Mission Planner, QGroundControl, or similar UAV software is a plus.

Experience in Python, C++, or other programming languages is beneficial.

Knowledge of geotagging workflows and precision mapping applications.

Knowledge of UAV inspection and surveyliance applications.

Working Conditions

Ability to work in outdoor and industrial environments for extended periods.

Flexibility to travel extensively.

May require lifting and handling equipment during field operations.

Bạn phù hợp?

Gửi CV và portfolio để bắt đầu hành trình tại Gremsy.

Thông tin vị trí

Ngày đăng

28/04/2026

Phòng ban

Customer Support

Kinh nghiệm

1-3

Mức lương

Thỏa thuận

Địa điểm

Tầng 7, SCS Building, Đường 1, Khu Công nghệ cao TP.HCM, Tăng Nhơn Phú, Thành phố Hồ Chí Minh

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Mức lương cạnh tranh, review lương 1 lần/năm.
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Phụ trách

Phòng Nhân sự Gremsy

recruitment@gremsy.com